Returns, Refunds & Exchange Policy
No Refunds or Returns
As an independently published author, I strive to offer high-quality products and excellent service. To ensure clarity and set proper expectations, please read our comprehensive policy on returns and refunds.
Due to the nature of our products, all sales are final. We do not accept returns or issue refunds once a purchase has been completed. This policy helps to keep costs low and ensures that all customers receive brand new products.
Defective or Damaged Items
While we do not accept returns or refunds for change of mind, we are committed to ensuring your satisfaction with your purchase. If you receive a defective or damaged item, please follow the steps below:
1. Contact Us: Email us at chene.tuck@gmail.com within 7 days of receiving your order at with your order number, a description of the issue, and photographic evidence of the damage or defect.
2. Evaluation: Our team will evaluate your claim. If the item is deemed defective or damaged due to a manufacturing error or damage during shipping, we will provide a replacement at no additional cost.
Non-Eligible for Refunds
The following circumstances do not qualify for refunds or replacements:
• Change of Mind: We do not offer refunds or exchanges if you change your mind about your purchase.
• Incorrect Address: Ensure that the shipping address is correct at the time of purchase. We are not responsible for items delivered to an incorrect address provided by the customer.
• Unclaimed Packages: If a package is returned to us due to being unclaimed, we cannot offer a refund or replacement.
Order Cancellations
Orders cannot be cancelled once they have been processed and shipped. If you need to cancel an order, please contact us immediately. If the order has not yet been processed, we will do our best to accommodate your request.
For any inquiries regarding this policy, please contact us at chene.tuck@gmail.com.
Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page, and we encourage you to review this policy periodically.
By completing a purchase with us, you agree to this policy.
Thank you for your understanding and happy reading!